ASSESSMENT

IMPLEMENT

PLANNING

EFFICIENCIES

Rochester Consulting Group uses surveys, interviews, and observation to conduct a comprehensive service audit.

Rochester Consulting Group monitors Key Performance Indicators at 3-week intervals, adjusting strategies as needed.

Once we have executive buy-in, we oversee the implementation process from start to finish.

We identify technology, training, and processes to take your service team to the next level. 

OUR RCG TEAM

OUR CONSULTANTS HAVE BEEN EVERYWHERE FROM US RETAIL TO Manufacturing in China. 

Our professional staff includes top MBAs, Customer retention experts. Human resources management.  We have special expertise in Web sales and customer service for a variety of .marketplace platforms.

OUR SERVICES

  • Retail Product Placement
  • Service benchmarking
  • Product Technical
  • Call center outsourcing
  • Legal compliance

TESTIMONIALS

Rochester Consulting Group delivered everything they promised. Our sales grew dramatically and customer satisfaction levels are at an all-time high!”


Winn USA Inc.

Missison: 
The Rochester Consulting Group is a global management consulting firm and leading advisor on business strategy. We partner with clients from all regions and businesses to identify their highest-value opportunities, address their most critical challenges, and transform their enterprises.

Values:

Integrity, unlocking value, and respect for our customers and their operations are just a few of our core values. Our commitment to both our clients' success while maintaining our own standards is what sets RCG apart as a world-class professional services organization.

   Approach:

We work in close partnership with our clients, viewing their successes as our own. Working together, we create better outcomes and greater value than either of us could alone. RCG does not believe in standard industry answers. We go outside the box to create custom solutions that yield the greatest competitive advantage and value for our clients. We craft each solution in how our client’s organization actually works believing in every client’s unique position in the marketplace.